RETURNS & EXCHANGES
At Love at Me, we pay particular attention to the quality of your experience. If an item does not fully meet your expectations, we offer you the possibility to return it easily.
RETURN CONDITIONS
You have fourteen days from the receipt of your order to make a return. Items must be returned in perfect condition: unworn, unwashed, with their original intact tags and in their original packaging.
Promotional items and personalized items cannot be refunded, except in case of a confirmed defect.
RETURN PROCEDURE
To inform us of the reason for your return, we invite you to complete the online return form, accessible via the dedicated button on our website. This step ensures smooth and quick processing of your request.
RETURN ADDRESS
Items must be shipped to the following address:
Project Distribution s.a
Rue Bollinckx 254
1070 Brussels
Please include your order number inside the package, to facilitate the identification and processing of your return.
IN-STORE RETURNS
For added convenience, you can also drop off your return, free of charge, at one of the No Concept Stores.
PROCESSING TIMES
Upon receipt of your package, our team will verify and process your return within five to ten business days. A confirmation will be sent to you by email as soon as the refund has been issued.
CUSTOMER SERVICE
For any additional information, our customer service is at your disposal at the following address:
We are committed to assisting you with the utmost care at every step of your experience.